Thursday, April 17, 2014

Don't let the sales person have you feel bad for your choice

This is a very normal story, that I believe many people have experienced and most likely will keep experiencing until the lesson is learned.

Another day my tension closet rod got broken and I found a new, more reliable one, that could be fixed to the wall. Here is its picture from the online catalog

I didn't see the attachment at the end and thought I would also need these

I ordered online and went for a pick up at the local store. As I'm reading the label for the rod I start realizing that I don't need the sockets and I'm saying that to the sales person. The guy replying that I do really need them and, in fact, I also need more reliable screws and this makes me feel uncertain, despite the fact that I usually go with the simplest solution that works. He sent me to the isle with screws and said somebody will come help me and so I'm standing there waiting and thinking this is so wrong. That pause helped me not to buy the screws, but I didn't have myself return the sockets too thinking I should give it a try. After coming home and mounting a rod I clearly saw I don't need the sockets and the other day I returned them. I spent 25 minutes and 8 miles of driving and get my 5 dollars back. Some will say it didn't worth the money and they may be right. I found a positive that I enjoyed myself while driving and listening to the radio which I don't do much. But then I recalled another situations like this where I've been fooled to buy stuff I didn't need and that made me write this post in order to learn these two simple lessons.

1. Carefully read product description. If I didn't miss the very last line about the attachments I wouldn't have put myself into this situation.

2. Don't allow the salesperson to make you feel bad for what you think is right for you. If they insist, be stronger. Sometimes you may take their advice, but most of the time they're just trying to maximize their sales.

Many times, here in the States, I have found myself being the target of an aggressive sales person. I didn't know how to react and felt helpless, even embarrassed. Over time I adopted my behavior and I feel much better now.